Audiences & Personas
Public users
Patients
Caregivers
Clinicians
Layered Architecture
Application Layer: Hia Healthcare
Public website
Patient portal
Clinician workspace
Admin operations
Digital Front Door Layer
Search & discovery
Find care routing
Scheduling paths
Urgent triage
Patient Portal Layer
Appointments
Test results
Billing
Medical records
Clinician & Ops Layer
Panel management
Referrals
Command center
Quality monitoring
AI & Decision Support Layer
Triage guidance
Workflow assist
Policy simulation
Trial matching
Data & Evidence Layer
Patient data model
Provider directory
Trial dataset
Audit events
Integrations & Source Systems
Scheduling feeds
Billing systems
Lab and imaging
Identity services
Governance & Security
Access controls
Audit logs
Retention policies
Compliance checks